Privacy Policy

Company Number: 16951554
Registered Office: Knightons, Knightons Lane, Dunsfold, Godalming, England, GU8 4NU

1. Introduction

This Privacy Notice explains how we collect, use, store, and protect your personal data, and outlines your rights under applicable law.

For the purposes of this notice:

  • Personal data means any information that can identify you, directly or indirectly.
  • Processing means any action taken in relation to personal data.

This notice applies to personal data collected through our website.

2. Data Protection

If you have any questions or wish to exercise your rights, please contact:

Gemma Driver
📧 gemma@blueideholdings.com

3. Personal Data We Collect

3.1 Data You Provide Directly

We may collect:

  • Personal identifiers (name, title, date of birth)
  • Contact details (email, phone number, address)
  • Account information (username, password)
  • Payment details
  • Communication records
  • Marketing preferences

We may also collect supporting documentation such as:

  • Identity documents (passport, driving licence)
  • Proof of address
  • Employment or qualification records

Prospective clients
If you contact us to enquire about our services, we may process information relevant to your enquiry. This may include professional, financial, or other information you choose to share with us. We use this information solely to respond to your enquiry and assess how we may be able to assist you.

3.2 Data from Third Parties

We may receive:

  • Identity verification data
  • Business information (company name, VAT number)
  • Reviews and feedback
  • Complaints from other users

3.3 Data from Website Use

We collect:

  • Login and account activity
  • User-generated content (reviews, survey responses)
  • Technical data (IP address, browser, device)
  • Usage data (pages visited, interactions)
  • Transaction data
  • Marketing preferences

nterfere with the Website’s functionality

4. Aggregated Data

We may use anonymised data for analytics and service improvement. This data does not identify you.

5. Special Category Data

We may process sensitive data (e.g. health, ethnicity) only where legally permitted.

6. If You Do Not Provide Data

If required data is not provided, we may be unable to deliver services.

7. Legal Bases for Processing

We process your data under the following lawful bases:

7.1 Contractual Obligation

To:

  • Provide services
  • Verify identity
  • Manage transactions

7.2 Consent

Where you:

  • Request information
  • Accept cookies
  • Agree to marketing

You may withdraw consent at any time.

7.3 Legitimate Interests

Including:

  • Improving services
  • Fraud prevention
  • Administrative purposes

7.4 Legal Obligation

Where required by law or authorities.

7.5 Vital Interests

In rare cases to protect life or safety.

8. How We Use Your Data

8.1 Public Content

Information you post may be publicly visible. We are not responsible for third-party use of such data.

8.2 Payments

Payments are processed securely by third-party providers.

8.3 Direct Debit

Handled by our banking partners.

8.4 Employment Data

Job applicant and employee data is retained only as necessary.

9. Data Sharing

We may share data with:

  • Service providers
  • Business partners
  • Fraud prevention agencies
  • Service providers who assist us in operating our website and communicating with you, where appropriate

We do not sell your personal data.

10. Cookies & Tracking

We use cookies to:

  • Enable website functionality
  • Improve user experience
  • Analyse usage

You can manage cookies via your browser settings.

11. Marketing Communications

We do not use your personal data for third-party marketing without your consent.

Where you have opted in to receive communications from us, you may unsubscribe at any time by contacting us or using the unsubscribe link provided in our emails.

12. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Restrict or object to processing

To exercise your rights, contact us.

13. Data Security

We use encryption (SSL) to protect your data during transmission.

13a. Confidentiality and Discretion

We recognise the importance of discretion and confidentiality in our business. Any personal data you provide to us is handled with appropriate care and access is restricted to those who need it for legitimate business purposes.

We take reasonable steps to ensure that your information is protected from unauthorised access, disclosure, or misuse.

14. International Transfers

Your data may be processed outside the UK. We ensure appropriate safeguards are in place.

15. Data Retention

We retain personal data only as long as necessary for:

  • Service provision
  • Legal compliance
  • Dispute resolution

16. Complaints

If you have concerns, please contact us first.

You may also contact the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

17. Legal Compliance

This policy complies with:

  • Data Protection Act 2018
  • UK GDPR
  • Privacy and Electronic Communications Regulations (PECR)

18. Updates

We may update this Privacy Notice periodically. Please check this page for updates.